Frequently Asked Questions
Everything you need to know about Khajji products, orders, and policies.
Absolutely. Every Khajji product is made from pure, whole dates — nothing else. No added sugar, no artificial preservatives, no fillers, and no synthetic flavours. What you see on the label is exactly what goes into the jar. We believe food should be as close to nature as possible, and that is a promise we do not compromise on.
Yes. Our dates are sourced from certified organic farms, free from chemical pesticides and synthetic fertilisers. We are committed to clean, traceable sourcing so you always know exactly what you are putting into your body and serving your family.
We source our dates from premium date-growing regions renowned for their naturally sweet, nutrient-rich fruit. Our supply chain is carefully vetted to ensure consistent quality, ethical farming practices, and full traceability — from farm to your table.
Dates have a lower glycaemic index compared to refined sugar and are packed with natural fibre, which helps slow sugar absorption. Many of our customers use our date syrup and date spread as a wholesome alternative to white sugar.
That said, we always recommend consulting your doctor if you have a specific medical condition, as individual needs vary.
Yes — all Khajji products are 100% vegan, gluten-free, halal, dairy-free, and non-GMO. They are made from a single whole-food ingredient with no additives of any kind, making them suitable for a wide range of dietary needs and preferences.
No. Every Khajji product contains a single ingredient — organic dates. We do not process gluten, dairy, peanuts, or tree nuts in our facility. Our products are safe for those with the most common food allergies.
Yes! Khajji products make wonderful corporate gifts and hampers. We offer competitive pricing on bulk orders for businesses, events, and gifting occasions. Get in touch with us directly and our team will put together a custom quote for you.
Khajji currently offers four signature products, all made from 100% organic dates:
- Date Syrup — a smooth liquid sweetener, perfect for drizzling and beverages
- Date Spread — a thick, luscious paste ideal for spreading, baking, and binding
- Date Sugar — whole dried dates ground into a golden powder for baking
- Date Seed Coffee — roasted and ground date pits, a 100% caffeine-free coffee alternative
| Product | Texture | Best for |
|---|---|---|
| Date Syrup | Liquid | Drinks, drizzling, dressings, marinades |
| Date Spread | Thick paste | Spreading, baking, no-bake recipes, binding |
| Date Sugar | Dry powder | Baking (cookies, muffins, cakes), dry applications |
They complement each other — each has its own best use. Date Sugar cannot dissolve in liquids; use Date Syrup for beverages instead.
Yes, because they are made from the whole fruit. Our date products naturally retain fibre, potassium, magnesium, and antioxidants that are completely stripped away in refined white sugar — and that honey and maple syrup do not offer in the same way.
They also have a lower glycaemic impact, meaning a more gradual rise in blood sugar compared to refined alternatives. As always, moderation matters.
Store all Khajji products in a cool, dry place away from direct sunlight. No refrigeration is required before opening. After opening, refrigerating will extend freshness and maintain quality best.
The exact shelf life is printed on each label — most products stay fresh for 6 to 12 months when stored correctly. Because there are no preservatives, proper storage makes a real difference.
Absolutely. Our entire range is designed for the kitchen:
- Date Syrup: swap 1:1 for honey or maple syrup in dressings, sauces, and marinades. In baking, replace 1 cup white sugar with ¾ cup Date Syrup and reduce other liquids by ~25%.
- Date Spread: use 1:1 by weight as a substitute for whole date paste or blended dates in energy balls, raw bars, and baked goods.
- Date Sugar: replace white sugar 1:1 by volume in baking — reduce flour by ~25% to compensate for moisture absorption.
- Date Seed Coffee: brew exactly like ground coffee — French press, drip machine, moka pot, or pour-over.
Our Date Syrup is made from 100% whole organic dates — nothing else. No added sugars, no preservatives, no artificial flavours. Just pure dates, slowly pressed and gently filtered into a rich, smooth liquid.
Yes — and it works beautifully! Unlike Date Sugar, Date Syrup dissolves smoothly into hot and cold drinks without any floating bits. It adds a lovely, caramel-like sweetness to coffee, tea, lattes, golden milk, and smoothies.
For baked goods: replace 1 cup of white sugar with ¾ cup Date Syrup, and reduce any other liquid in the recipe by about 25% to balance the moisture.
For dressings, marinades, and sauces: simply swap honey or maple syrup 1:1 — no adjustment needed.
It depends on the recipe. Date Syrup is great for sweetening, but whole dates also act as a binder in recipes like raw brownies or energy balls. If your recipe already has another binder (eggs, banana, apple sauce), Date Syrup works well. If binding is the main role, our Date Spread is a better choice.
As a general guide, replace each regular date with 1½ teaspoons of Date Syrup.
Completely normal. Natural separation may occasionally occur in a product with no additives or stabilisers. Simply give it a good stir and it is ready to use. If you have stored it in the fridge, let it come to room temperature briefly for easier pouring.
No refrigeration is required before opening. Store in a cool, dry place with the cap tightly closed. Once opened, you may refrigerate it to extend freshness, though it keeps well at room temperature too.
Date Syrup is made from whole fruit, which means it naturally contains fibre, potassium, magnesium, and antioxidants that honey and maple syrup do not offer in the same way. It also has a lower glycaemic impact than refined sugar, making it a more wholesome choice for everyday sweetening.
Our Date Spread is made from 100% whole organic dates — blended smooth into a thick, luscious paste. No added sugar, no oils, no preservatives. Just pure dates in their most spreadable form.
Date Syrup is liquid — ideal for drizzling, stirring into drinks, and dressings. Date Spread is thick and paste-like — ideal for spreading, filling, dipping, and binding in no-bake recipes. They complement each other and each has its own best uses.
If you need something to hold ingredients together (like energy balls or raw bars), the Spread is the better choice.
Yes — Date Spread works beautifully as a substitute for whole dates in recipes. It has the same binding power and natural sweetness, without the need to pit or soak dates beforehand. Use it 1:1 by weight as a replacement for date paste or blended whole dates.
Completely normal. Date Spread is a natural, whole-food product with no additives to maintain consistency. It may firm up slightly in cooler temperatures. Simply leave it at room temperature for a few minutes and give it a good stir — it will return to that smooth, silky texture.
Absolutely. Date Spread is excellent for baking — use it as a natural filling for pastries, thumbprint cookies, tarts, and date bars. It also works as a sweetener and binder in muffins, energy balls, and raw no-bake creations. Its thick consistency holds up beautifully in the oven.
No refrigeration is required before opening. Store in a cool, dry place. After opening, refrigerating the jar will extend its freshness and keep it at its best. As it contains no preservatives, proper storage makes a real difference.
The options are endless. Try it on toast, crackers, rice cakes, or pancakes. Use it as a dip for apple slices or banana. Spread it between layers of cake or as a filling for wraps. It is naturally sweet, so it pairs wonderfully with nut butters, cheese, and fresh fruit alike.
Our Date Sugar is made from just one ingredient: whole organic dates. They are gently dried and finely ground into a soft, golden powder. No extracts, no syrups, no fillers — just pure whole fruit.
Unfortunately, no. Because Date Sugar is made from the whole date — including the fibre — it does not fully dissolve in liquids. You will be left with floating bits rather than a smooth, sweet drink.
For beverages, we recommend our Date Syrup instead, which stirs in smoothly and tastes wonderful.
Replace white sugar with Date Sugar 1:1 by volume — so 1 cup of white sugar becomes 1 cup of Date Sugar. Because the fibre absorbs moisture, also reduce the flour in your recipe by about 25%. This keeps the texture right and prevents bakes from drying out.
It works best in moist recipes like banana bread, muffins, brownies, and cookies.
Yes — in the best way. Date Sugar adds a warm, caramel-like depth that white sugar simply does not have. Your cookies, cakes, and muffins will taste richer and more complex. The colour of your bakes may also turn a slightly deeper golden-brown, which looks beautiful.
Yes. Because it is made from the whole fruit, Date Sugar retains natural fibre, potassium, magnesium, and antioxidants that are completely stripped away in refined white sugar. It also has a lower glycaemic impact, meaning it causes a more gradual rise in blood sugar compared to refined alternatives.
Yes, this can happen if it is exposed to humidity — it is a natural product with no anti-caking agents. Store it in an airtight container in a cool, dry place. If it does clump, simply break it up with a spoon or give the container a shake before use.
No refrigeration required. Store in an airtight container in a cool, dry place away from moisture and direct sunlight. An airtight container keeps it fresh and free-flowing for its full shelf life.
Our Date Seed Coffee is made from the pits of organic dates — the seeds that are usually discarded. We slow-roast and finely grind them into a powder that brews just like regular coffee. One ingredient, naturally caffeine-free.
It has a warm, roasted, nutty flavour with gentle earthy undertones — similar to coffee but with its own distinct character. It is not identical to coffee, but it is deeply satisfying and comforting in the same way. Many people find it even more enjoyable once they try it with a pinch of cinnamon or a splash of oat milk.
Yes — 100% caffeine-free. Date seeds contain no caffeine whatsoever. This makes it a perfect choice for those who are caffeine-sensitive, pregnant, breastfeeding, or simply want to enjoy a hot brew in the evening without affecting their sleep.
Brew it exactly like regular ground coffee — it works in a French press, drip coffee machine, moka pot, or pour-over. Use approximately 1–2 teaspoons per cup of hot water and adjust to your taste.
- Iced version: brew stronger and pour over ice.
- Cold brew: steep in cold water overnight and strain in the morning.
Yes. Because it is completely caffeine-free and made from a single natural ingredient, Date Seed Coffee is safe and suitable for children, pregnant women, breastfeeding mothers, and anyone avoiding caffeine. It is a wholesome, family-friendly drink.
Date seeds are rich in antioxidants, dietary fibre, and beneficial minerals. Research has shown that date seeds contain compounds with anti-inflammatory and antioxidant properties. As a caffeine-free brew, it supports your morning or evening routine without the jitters, crashes, or sleep disruption that caffeine can cause.
Store in an airtight container away from heat, moisture, and direct sunlight — just as you would store regular ground coffee. No refrigeration required. Keeping it sealed between uses will preserve the roasted aroma and freshness for longer.
Absolutely. Date Seed Coffee pairs wonderfully with any milk — dairy or plant-based. For sweetness, try our own Date Syrup for a fully date-based drink. A pinch of cinnamon or cardamom also elevates the flavour beautifully.
Ordering is simple — browse our store, add your items to the cart, and check out securely in just a few clicks. You will receive an order confirmation by email or WhatsApp once your order is placed.
We accept bank transfers and cash on delivery (COD) where available. Your payment information is always encrypted and protected through Shopify's secure payment system. We do not store or access your card or bank details.
No minimum order value — order as little or as much as you like. We do recommend ordering above PKR 3,500 to qualify for free shipping.
Please contact us as soon as possible via WhatsApp or email if you need to make changes. Orders dispatched before 3:00 PM on the same day may already be on their way, so the sooner you reach out the better.
We would love to hear from you. Reach us via:
- 📧 Email: khajji.organics@gmail.com
- 💬 WhatsApp: +92 313 585 3838
- Contact form on the website (link in the footer)
Our team is available Monday to Saturday and aims to respond within a few hours.
We currently ship across Pakistan only. We do not offer international shipping at this time. Stay tuned — we hope to expand in the future.
Yes! Enjoy free shipping on all orders above PKR 3,500. Orders below this amount are subject to a standard shipping fee calculated at checkout based on your location.
We have a daily dispatch cut-off of 3:00 PM. All orders placed before 3:00 PM are processed and dispatched the same day. Orders placed after 3:00 PM will be dispatched the following working day.
| Location | Estimated delivery |
|---|---|
| Same city | 24 – 48 hours |
| Other cities across Pakistan | 3 – 5 working days |
Please note that delivery timelines are estimates provided by the courier. Delays due to public holidays, weather, or high-volume periods may occasionally occur.
We ship through TCS, Leopards Courier, and Trax. Once your order is dispatched, you will receive a tracking number so you can follow your parcel every step of the way.
If you haven't received a tracking number after your expected dispatch time, or if your delivery is running late, please reach out to us directly. We will follow up with the courier on your behalf and keep you updated.
Yes, we accept returns within 3 days of receiving your order. To be eligible, the product must be completely unused, unopened, and in its exact original condition — seal intact, packaging undamaged. We are unable to accept returns on products that have been opened or used.
Contact us within 3 days of receiving your order with your order number, a clear photo of the product, and a brief reason for the return. We will review your request and guide you through the next steps.
Return shipping is the customer's responsibility. We recommend using a trackable courier service to ensure the parcel reaches us safely — we cannot be held responsible for returns lost in transit.
Once we receive and verify your returned product, we offer three options:
| Option | Details |
|---|---|
| Store Gift Card | Gift card up to 70% of your order value — the fastest resolution. |
| Replacement | We send a replacement product. Customer pays shipping both ways. |
| Bank Transfer | Refund to your bank account within 7 business days of receiving the return. |
We are unable to accept returns on any product that has been opened, used, or whose seal has been broken. Returns requested after 3 days of delivery are also not eligible. This policy exists to protect the safety and quality of our food products for all customers.
We sincerely apologise if this happens. Please contact us within 24 hours of receiving the order with a clear photo of the damaged or incorrect item. In such cases, we will arrange a replacement or full resolution at no additional cost to you.
Once we receive and verify your returned product, bank transfer refunds are issued within 7 business days. We will confirm by email or WhatsApp once the refund has been processed.
We collect your name, delivery address, contact number, and email — solely to process and deliver your order. We may also collect basic device and usage information automatically through our Shopify-powered store to help improve your shopping experience.
Only with our courier partners (TCS, Leopards, Trax) for delivery purposes. We do not sell or share your data with any third party for marketing. Our platform, Shopify, also processes data as part of running the store — you can read their privacy policy at shopify.com/legal/privacy.
Yes. Payments are processed through Shopify's encrypted system. We do not store or access your card or bank details at any point.
Only if you opt in. You can unsubscribe at any time via the link in any marketing email we send. Transactional emails (order confirmation, dispatch notifications) are sent regardless, as they are part of your order process.
You have the right to access, correct, or request deletion of your personal information. Simply contact us at khajji.organics@gmail.com or through our Shopify Privacy Portal and we will respond promptly.